How do I add a student to my family Portal account?
Add each student in your Family Portal account by clicking the graduation cap icon and selecting “Go to my connections.” Once on this screen, fill out a connection request for your first student. Once completed, click the plus sign next to your student’s name. Repeat this step for each Auburn University Student.
What is the difference between AU alert and family portal?
The Family Portal will allow you to see when a bill is due, but will direct you to the eBill to pay. AU Alert is a system that has the ability to notify students, faculty, and staff of critical information and situations affecting campus through the use of text and voice messages, and emails.
Who do I contact for questions about the family portal?
If you have any questions regarding the Family Portal, please contact our office at parent@auburn.edu. Your student can register you as an Authorized User on their eBill account to give you access to view records and pay bills.
Access to Resources
website maker Many parents want to find out their student’s grades, ask about their student’s academic performance or check on their student’s finances.
Family Portal
Membership in the Auburn University Parents’ Association gives you access to the Family Portal. This portal allows students to grant access to parents and families to view their academic schedule and grades. To connect to your student, log in or sign up for the Auburn University Parent & Family Association.
eBill Authorized User
Your student can register you as an Authorized User on their eBill account to give you access to view records and pay bills. To add you as a user, your student should log into their AU Access Account, click the My Finances tab, select the eBill icon, and select Authortized Users.
AU ALERT
AU Alert is a system that has the ability to notify students, faculty, and staff of critical information and situations affecting campus through the use of text and voice messages, and emails. Parents are encouraged to forgo listing their telephone number through AU Alert, so students on campus are receiving important information first.
Emergency Contacts
By filling out the emergency contact form, Auburn will have access to your information in case a crisis occurs. Your student can register you as an emergency contact by logging into their AU Access account, and clicking on the My Contacts icon within the My Campus tab.
Family Portal
Engage with Auburn University through the Family Portal! Customize information relevant to you, connect to your student, and receive newsletters with important Auburn news, date, and deadlines. By signing up with the Family Portal, you are activating your free membership to the Auburn University Parents’ Association.
Fall Family Weekend
Each year, the Office of Parent and Family Programs hosts Fall Family Weekend, an event that serves as an opportunity for parents and families of Auburn University students to attend campus activities during the fall semester.
What is an authorized user?
Authorized User/Parent. Students are permitted to add authorized users to their account that may have an interest in their financial records. Authorized users can be granted varying levels of access to the student's account to include the ability to view the student's tuition bill, make a payment, enroll in a payment plan, ...
Who can release student financial records?
Student Financial Services is able to release some student education records (including billing and payment records such as the student tuition bill, payment history or tax information) to parents/guardians with the written consent of the student by way of setting them up as Authorized Users.
Who has FERPA rights?
For students at higher education institutions, FERPA rights belong to the student, not the parent (s), regardless of the student's age or the fact that the parent (s) may pay the tuition bill.
Can you sign up for e-refunds on a student account?
Furthermore, authorized users for billing and payment purposes are not granted access to enrollment records, grades, financial aid information or other student records and are NOT permit ted to sign up for e-refunds.
Is Auburn University a FERPA compliant school?
To remain in compliance with the Family Educational Rights and Privacy Act (FERPA), a law administered by the federal government, Auburn University is required to protect the privacy of student education records in addition to provide timely access to and the ability to a mend those education records.
Connect to Student – Troubleshooting
One of the greatest benefits to the Family Portal is the ability to connect to your student to access grades, schedule, bill, and more. To connect to your student, follow the instructions below:
eBill
Though students can grant access to view their bill through the Family Portal, you must be registered as an eBill Authorized User to pay the bill. Your student can register you by completing the steps below:
Adding Additional Students
Do you have multiple students at Auburn? Add each student in your Family Portal account by clicking the graduation cap icon and selecting “Go to my connections.” Once on this screen, fill out a connection request for your first student. Once completed, click the plus sign next to your student’s name.
Updating Contact Information
Click the person icon on the top-right corner of the page. Select “Edit my Profile.” To add additional contact information, click “Edit my Contact Info” on the left-side menu.
Update Notification Preferences
Click the person icon on the top-right corner of the page. Select “Edit Notification Preferences.”
