childcare parent portal

What is the parent portal and how does it work?

Our main goal is to assist eligible parents in obtaining child care services as quickly and as easily as possible. The Parent Portal is designed to allow parents to submit documents, ask questions, view our policies and procedures and receive Child Care program information all in one place.

What is the mywichildcare Parent Portal?

MyWIChildCare Parent Portal Information The MyWIChildCare Parent Portal is an online system available to parents receiving Wisconsin Shares to help them manage their child care subsidy needs. What is the Parent Portal and how do I use it?

How do I transfer my child care provider to another program?

Parents must give a two week notice to the existing child care provider before services can be authorized to begin at a new child care program. All assigned parent fees must be paid. You will be contacted by a ChildCareGroup employee to confirm the transfer request.

Who is eligible for child care services?

Effective July 1, 2021 through September 30, 2022, Child Care services will be available to parents who do not meet the minimum work, education or training participation requirements for child care eligibility but who need child care in order to search for work that will meet the minimum employment activity requirements. Parents will be given th...

What time does Workforce Solutions Child Care open?

Our staff will continue to be available to serve you by phone, email and online. We are open Mon-Fri 8:00 am to 5:00 pm. Please continue to submit paperwork and any other documentation by: -Utilizing this portal to upload your documents, -Emailing paperwork and documents to your case manager, -Faxing your information to our office @ 940-723-1818, or -Dropping paperwork off in our drop box located by the front door of the child care entrance.

When will the Child Care Automated Attendance System end?

As of March 31, 2021, the Child Care Automated Attendance System will end. As of April 1, 2021, parents will no longer need to use an attendance card to report attendance through a POS (Point of Service) device or call in attendance using an IVR (Interactive Voice Response) system. Important Information:

When will CCAA Swipe cards be disposed of?

CCAA Swipe cards can be disposed of and will no longer be necessary as of April 1, 2021. Child Care providers will report a child as absent when the child has 5 days of consecutive absences.

COVID-19 Service Industry Recovery

In order to address the impacts of COVID-19 and to support Texas’ continued economic recovery, the Texas Workforce Commission (TWC) has approved funding to support a new COVID-19 SERVICE INDUSTRY RECOVERY child care program to help low-wage workers in TWC-specified service industries.

Frequently Asked Questions

Children are the most valuable asset; therefore it is essential that you become good consumers of services that support you and your family.

New Policy Alerts

As new policies are enacted, information will be posted here for you to view. Click an item to expand the view.

You need to have wonderful relationships with parents

Our software automates many of the daily activities that your relationships depend on, and provides all the communication tools you need so all you have to add is your personal touch.

Parent Portal makes life easier in so many ways

Easier for you and for parents to collaborate and communicate, with things like:

About the MyWIChildCare EBT Card

Call the number on your EBT card to activate it and establish a PIN, just like setting up a regular debit card. Your card will look like the image to the right.

For Parents with Potentially Compromised MyWIChildCare EBT Cards

If any individual ever requests your MyWIChildCare card and/or PIN information, do not provide it. Contact the Bureau of Program Integrity at DCFMBCHILDCAREFRAUD@wisconsin.gov (link sends email) to report the incident for investigation.

MyWIChildCare Resources for Parents

The Department of Children and Families (DCF) periodically sends letters to families about Wisconsin Shares and any updates or changes that are taking place. Read the letters below to learn the latest information about Wisconsin Shares.