What is a cart in a school?
CART – Takes the family to the Checkout page to complete the enrollment process and make a payment.
What is location details?
LOCATION DETAILS (if account has multiple locations enabled) – Allows parents to switch Locations on multi-location accounts and displays contact information related to the currently selected Location. (Note that the address and phone number of the current location is also displayed to the left of this shortcut.)
How Do I Access The Customer Portal?
You can access the Customer Portal by going to https://app.iclasspro.com/portal/[Your Account Name]in your web browser. NOTE: Replace [Your Account Name]with your actual iClassPro account name.
Landing Page and Dashboard
- Upon entering the Customer Portal URL, customers are led to the Landing page. This page will cycle through “News and Announcement” items. Associated images will be shown in the background and clicking on “Learn More” will launch the news item in a pop-up window so customers can read the article. When they are ready, customers will click “Click to Begin” to cont…
Toolbar Shortcuts
- These shortcuts are available throughout the Customer Portal by clicking on the appropriate icon in the toolbar at the top of the screen. 1. MENU – The menu button allows the family to jump to one of these areas: 1.1. Register/Login 1.2. Display current organization/Switch organizations 1.3. Home 1.4. Booking 1.5. My Account 1.6. News 1.7. ProShop(if enabled) 1.8. eGift Cards(if enabl…
Registering/Logging in
- If customers choose “Login/Register” from any menu option, they are asked to confirm whether they are a current customer. 1. If not, they are led through the process of creating an account. 2. If so, they are asked to enter the email address/password associated with their current account. If the customer has forgotten their password, they can click the “Forgot Password” link to have a v…
Additional Dashboard Options
- After successfully logging in, the customer will be taken back to the Dashboard. If there are any outstanding charges, a notification will be displayed to the customer. There are two options regarding payment of outstanding charges: 1. Click on the notification to be taken to the PAYMENTS screen and make a payment with credit card/eCheck. 2. Go to MY ACCOUNT>PAYM…
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