The iClassPro subscription fee is charged per location with unlimited families, students, classes, camps, enrollment history and more! Locations within the same iClassPro account share a list of families and students, their parent portal logins and ledgers, staff members and settings- including gateway accounts.
If you have paid for one or more months of iClassPro, you must contact support by phone to cancel your account. A representative will ask a few security questions and discuss the implications of your cancellation. Before cancelling, we always recommend printing out any required attendance, financial or enrollment history.
Locations in iClassPro represent distinct physical locations or segments of your business that require the use of separate class and camp lists for registration online. The iClassPro subscription fee is charged per location with unlimited families, students, classes, camps, enrollment history and more!
iClassPro is a web-based software that is easily accessible on a PC or Mac computer with an internet connection (high-speed preferred). No complicated downloads or discs required! Recommended browsers include Google Chrome or Mozilla Firefox.
When you create a payment in iClassPro from the New Payment window on a family ledger, you have the option of whether or not to immediately associate it with a charge on the customer’s account. This is referred to as applying a payment.
Within iClassPro, we are tracking each change in a payment's status and reporting information about what happens to payments after they are recorded on a day-by-day basis in financial reports. This results in a timeline type of view of your financial data. This is different from the previous system in that charge dates, payment dates and new applied dates become vital data.
Fundamentally, a payment is a positive entry on a customer account, indicating that your business has received some type of monetary exchange, such as a cash, check, E-check or credit card payment. These funds are used to balance outstanding charges or debits (negative entries) on customer accounts.
What are my system requirements to use iClassPro? iClassPro is a web-based software that is easily accessible on a PC or Mac computer with an internet connection (high-speed preferred). No complicated downloads or discs required! Recommended browsers include Google Chrome or Mozilla Firefox.
Due to the amount of information shared when you save and access a large database like iClassPro, you must have a reliable internet connection to operate efficiently. Wired connections are best when using the full application.
As a general rule, iClasspro does not offer refunds. Subscription fees are paid to maintain access to the software and are not based on the usage of the software. First Billing Policy. During the 30-day free trial you are not required to store payment information on file.
Since iClassPro does not require payment information to sign up for a free trial of the software, trial cancellation is worry free! If you do choose to place payment information on file during your free trial, payment will be collected automatically on your first billing date.
Any information being sent through the parent portal is encrypted before being transferred across the internet. You can verify this by looking for the HTTPS signifier and the secure lock icon in front of the URL on these pages.
Printing Receipts from iClassPro: iClassPro will use the printer set up as the default printer in your web browser to print receipts. This can be any type of printer, set to your preferred printing options. To save paper, you can also email receipts to the primary email address on customer accounts!
This will ensure that you have access to the software as far in advance as you have paid. As a rule, iClassPro does not prorate fees for our subscription services.
Depending on when the refund was issued, you will need to check one of three places to see the status of the refunded payment:
When researching payments in iClassPro, it is helpful to know: (1) the date the refund was issued, (2) the card type used for the original payment, (3) the last four digits of the card used for the original payment, and (4) the refund amount.
If you have forgotten your password, use the “Forgot Password?” link below the login box to have an email sent to you so you can reset it.