The Thames Valley District School Board uses 3 different web applications. Each application has its own unique log in and password. In order for us to better help you, it is important that we know what application you are having problems with.
In order to see all of your children when you log in to your Parent Portal account, please ensure that your name and email address are exactly the same for each student. The Parent Portal is validated against the student information system. If your child is over 18 years of age, the student must provide permission through their Student Portal in order for you to access their information.
Please ensure that the surname is entered exactly as it would be entered in our student information system. Spaces and punctuation can cause this error message. It might also be that the child's birthdate is entered incorrectly in the student information system. Please try again or contact the school directly if the issue persists.