www khda gov ae parent portal login

When does the academic year start?

For Indian, Pakistani and Japanese curriculum schools, the academic year is from April to March. For all other curricula, it begins in September and ends in June or July.

When enrolling in a school, what languages can my certificates be presented in?

For admission to Dubai’s private schools at a level higher than Grade 1, it is necessary to present proof of your child’s previous schooling. All certificates, including those from abroad, must be presented in either Arabic or English.

Does attendance at Quranic school count as equivalent to grades in regular schools?

No. Quranic centres are not considered as equivalent and their certificates cannot be considered as evidence of completion of particular school grades.

Does KHDA regulate school fees? What percentage of the fees can a school ask for in advance?

KHDA regulates school fees according to the annual Education Cost Index (ECI) and schools’ inspection ratings. The School Fees Framework provides detailed information on deposits and refunds.

Can a school expel or suspend a student for non-payment of fees or other reasons during the school year?

KHDA’s role is to assist schools and parents in resolving any dispute and we do not support action which would disrupt a child’s learning during the school year. Schools are not permitted to suspend or expel students without authorization from KHDA.

What should I do if my child is being bullied at school?

KHDA encourages all schools to have a child protection policy in place. We advise you to raise any incidents or concerns immediately with the school and, if you are not able to resolve the issue, please contact us.

I need to transfer my child to another school. What do I do?

If you are transferring within Dubai, you will need a transfer certificate. If you are leaving Dubai, you may need a ‘student leaving certificate’ to prove the years of study in school in Dubai. In both cases, your child’s school can provide you with these certificates, as well as ensure they are verified by KHDA.

Does the Parent-ECC Contract include COVID protocols?

The full protocols are not included in the contract, but it does contain a few clauses related to COVID and distance learning.

Is the contract drafted by KHDA or by the ECC?

Can it be edited by the ECC or are the contents of the contract fixed? The contract template is drafted by KHDA and is the same for all ECCs. Some sections can be modified according to the centre's needs.

If our refund policy differs from what is stipulated by KHDA policy, must we change it?

You can add your refund policy under the fee section/refund policy in the Parent-ECC contract.

Do we upload the contract to the portal for KHDA approval before we send it to parents?

KHDA will upload all contracts once they have been approved. After that, you can share it with the parents.

Does the Parent-ECC-Contract supersede the ECC's original terms and conditions for registration?

The Parent-ECC-Contract supersedes all the ECC’s terms and conditions.

Must the contract be signed by the ECC as well as the parents?

The ECC first completes the contract, based on KHDA’s template, and submits it to KHDA for approval. Once the contract has been approved, it must be signed by both the ECC manager and the parents.

For children younger than 3 years, what contract should we use?

Currently, there is no contract for children younger than 3 years old. The current contract only applies to children aged 3-6 years old.